Terms of Service

Effective date: September 30, 2026
Last updated: September 30, 2026

Welcome to Voltage HQ. These Terms of Service (“Terms”) are a binding agreement between you and The Kris Collective LLC, a Florida limited liability company doing business as Voltage HQ, based in Miami, Florida (“Voltage,” “we,” “us,” “our”). They cover joinvoltage.co, the Voltage HQ membership, member hub, tools, vault, audio, the Atmosphere community, digital products, emails, and 1:1 LightSource sessions (together, the “Service”).

Please read these Terms carefully. In particular: memberships renew automatically until you cancel (Section 5); Voltage is not therapy or medical care (Section 3); our liability is limited (Sections 11–12); and disputes are resolved by individual binding arbitration, not in court or class actions, unless you opt out within 30 days (Section 13).

Contents

• 1. Accepting these Terms
• 2. Eligibility and your account
• 3. Important wellness disclaimers
• 4. What’s included
• 5. Memberships, automatic renewal and cancellation
• 6. Refunds
• 7. Digital products
• 8. LightSource 1:1 sessions and the included free month
• 9. Our content and intellectual property
• 10. The Atmosphere, live Q&A and your content
• 10A. Acceptable use
• 11. Disclaimers
• 12. Limitation of liability and indemnity
• 13. Resolving disputes
• 14. General terms
• 15. Contact

1. Accepting these Terms

By creating an account, making a purchase, booking a session, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you don’t agree, please don’t use the Service. When you buy something, you’ll be asked to confirm your agreement at checkout.

We may update these Terms from time to time (see Section 14.2).

2. Eligibility and your account

2.1 You must be 18 or older

The Service is only for people who are at least 18 years old and able to form a binding contract. By using it, you confirm that you are.

2.2 One person, one account

Your membership is for you personally. Please don’t share your login, let others use your account, or resell or transfer access. We may suspend accounts that show signs of sharing, such as simultaneous use from many locations. You’re responsible for keeping your password secure and for activity under your account. Tell us right away at support@joinvoltage.co if you think your account has been accessed without permission.

2.3 Accurate information

Please give us accurate account and billing information and keep it up to date so renewals, receipts and notices reach you.

3. Important wellness disclaimers

Please read this section carefully. It’s the heart of these Terms.

3.1 Not therapy, not medical care

Voltage is a self-led wellness, education and personal-growth service. It is not therapy, counseling, psychotherapy, or medical, psychological or psychiatric care, and it is not a substitute for any of them. Kristen Mackoul and Voltage are not acting as your physician, therapist, psychologist, psychiatrist, counselor or other licensed healthcare provider. Kristen is a certified Emotion Code practitioner; that is a private training certification, not a license to practice medicine, psychology or counseling. Nothing in the Service is intended to diagnose, treat, cure or prevent any disease or mental health condition.

Always seek the advice of a qualified healthcare professional about any medical or mental health question. Never disregard professional advice, stop or change medication or treatment, or delay seeking care because of something you read, heard or experienced through Voltage. If you’re currently in treatment, we encourage you to talk with your provider before starting new practices.

3.2 If you’re in crisis

Voltage is not a crisis service and is not monitored in real time. If you are thinking about harming yourself or others, or you are in danger:

• In the US, call or text 988 (Suicide & Crisis Lifeline), or call 911.
• Outside the US, call your local emergency number or find a helpline at findahelpline.com.

Please don’t use the Atmosphere, email or tools to report an emergency. We may not see it in time.

3.3 Complementary and reflective practices

The Service includes practices such as energy work (including the Emotion Code approach used in LightSource sessions), tapping (EFT), hypnosis and guided audio, breathwork, somatic exercises, tarot, astrology and moon-cycle reflections, parts-based reflection, values work and self-assessments. These are reflective and complementary practices. Their effects are not established by scientific evidence in the way medical treatments are, experiences vary widely, and we don’t promise or guarantee any particular outcome, including any emotional, physical, relational or financial result. Tarot, astrology and similar readings are tools for reflection, not predictions or instructions.

Quizzes and assessments, including the Energetic Architecture™ assessment and the Love Capacity Quiz, are self-reflection tools. They are not psychological tests or diagnoses.

3.4 Automated responses in the tools

Some interactive tools (Inner Atlas, the Rewire Room, The Arcana and The Code) produce responses using an artificial-intelligence (AI) language model provided by a third party. These responses are generated by software, not written by Kristen or any other person, and the tools are not a therapist, counselor or any other licensed professional, and don’t claim to be. Each tool tells you this when you start a session. They can be incomplete, inaccurate or not right for you. They are not professional advice, and you should use your own judgment about them. The tools are not a crisis service and may not recognize every crisis.

How the tools respond to crisis language. If something you type in Inner Atlas or another AI-supported tool suggests thoughts of suicide or self-harm, the tool stops the exercise, shows you crisis resources (in the US, call or text 988, or text HOME to 741741; outside the US, findahelpline.com; in an emergency, 911), and is instructed to respond supportively, encourage you to reach out to a person now, and not continue the exercise. We keep a count of how often this happens, without the content of what you wrote, so we can check the protocol is working. These tools are for adults and may not be suitable for minors.

3.5 Listen to your body

Some practices can bring up strong emotions, memories or physical sensations. Go at your own pace, and stop any practice that feels overwhelming or unsafe. Physical practices (movement, breathwork, dance) should be done within your own limits; check with a medical professional first if you’re pregnant or have a heart, respiratory or other health condition.

3.6 Hypnosis and guided audio safety

Never listen to hypnosis, meditation, sleep or deep-relaxation audio while driving, operating machinery, or doing anything that requires your full attention. Listen only somewhere safe where you can fully relax. Hypnosis and deep-relaxation audio may not be suitable if you have epilepsy or a seizure disorder, psychosis, schizophrenia, bipolar disorder, a dissociative disorder, severe depression, or a history of trauma that you’re not currently getting support for. If any of these apply to you, please talk with a qualified professional before using them. Stop listening if you feel distressed.

3.7 Field Opener (microdosing guide)

Field Opener is educational and harm-reduction content only. It does not encourage, promote or facilitate the use, purchase, possession or cultivation of any illegal substance, and we don’t provide sourcing information. Psilocybin and many other substances discussed are illegal under US federal law and in many states and countries. It’s your responsibility to know and follow the laws where you live. Field Opener is not medical advice. Substances can interact dangerously with medications (including antidepressants, lithium and other psychiatric medications) and health conditions, and aren’t appropriate for people with a personal or family history of psychosis or bipolar disorder, or who are pregnant or breastfeeding. Talk with a qualified medical professional before making any decision. By accessing Field Opener you confirm you’re 18 or older and accept full responsibility for your own choices.

3.8 Your responsibility

You’re responsible for your own choices, actions, wellbeing and results. By using the Service you acknowledge that you participate voluntarily and assume the risks of participating, to the fullest extent the law allows.

4. What’s included

Membership gives you access to the member hub, interactive tools, the vault (guides, workbooks, audio and hypnosis library), the Atmosphere community with live Q&A, and other member features we describe on our pricing page at the time you join. We regularly add, change, improve or retire tools and content. We may change the Service as long as we don’t materially reduce what you paid for during a paid period without offering you a fair remedy (such as a pro-rated refund). Some features may occasionally be unavailable for maintenance or reasons outside our control.

5. Memberships, automatic renewal and cancellation

5.1 Plans and prices

• Monthly membership: $44 per month.
• Annual membership: $444 per year.

Prices are in US dollars and don’t include any taxes that may apply, which we’ll show at checkout where required.

5.2 Automatic renewal

Your membership renews automatically, and you authorize us to charge your payment method at the start of each renewal period, until you cancel.

• Monthly memberships renew every month on the same date you joined, at $44 per month (or the then-current price after notice, see 5.5).
• Annual memberships renew every year on the anniversary of your purchase, at $444 per year (or the then-current price after notice).
• Charges are made through our payment processor, Stripe, to the payment method on file. If a payment fails, we may retry it and may pause your access until payment succeeds.

At checkout you’ll see the price, billing frequency and these renewal terms before you pay, and you’ll receive a confirmation email that includes the renewal terms and how to cancel.

5.3 Renewal reminders

For annual memberships, we’ll email you a reminder at least 30 and no more than 45 days before each renewal, with the renewal date, the amount, and how to cancel. We’ll also send any other notices the law requires, such as an annual reminder of your subscription terms.

5.4 How to cancel

You can cancel online at any time, in a few clicks: log in, go to Account (joinvoltage.co/membership-account/), and select Cancel next to your membership. You can also cancel by emailing support@joinvoltage.co; we’ll process it promptly and confirm by email. You don’t need to call or explain why.

When cancellation takes effect: cancellation stops all future renewal charges. You keep access through the end of the period you’ve already paid for, and your membership won’t renew after that. Cancelling doesn’t give you a refund for the current period, except as described in Section 6.

5.5 Price changes

We may change membership prices. If we do, we’ll email you 30 days before the new price applies to you, and it will take effect on your next renewal after that notice. If you don’t want to pay the new price, you can cancel before it takes effect.

5.6 Free months, trials and discount codes

If you join with a free month, trial or discount code, the offer’s terms are shown at checkout. Unless you cancel before the free or discounted period ends, your membership automatically continues at the regular price shown at checkout (for example, $44 per month), charged to your payment method at the end of that period. Codes are single use unless stated otherwise, have no cash value, can’t be combined unless stated, and may expire.

6. Refunds

• Monthly memberships: you can cancel anytime, but we don’t give refunds or credits for partial months or unused time.
• Annual memberships: 14-day money-back guarantee. If Voltage isn’t right for you, email support@joinvoltage.co within 14 days after any annual charge (your first annual purchase or an annual renewal) and we’ll refund that full $444 charge and end your membership. After 14 days, annual payments are non-refundable, including for the unused part of the year, but you can cancel anytime to stop the next renewal. If you’ve been refunded under this guarantee and later join again, the new first purchase isn’t covered a second time.
• Digital products and sessions: see Sections 7 and 8.
• Where the law requires more: nothing in these Terms limits any refund right you have under the law where you live.

Approved refunds go back to your original payment method, usually within 5–10 business days after we process them. If you dispute a charge with your bank instead of contacting us, we may suspend your account while the dispute is resolved. Please reach out to us first; we’ll make it right if we can.

7. Digital products

We sell standalone digital products, currently Restore: Nervous System Regulation 101 ($37), Unlock: Love Capacity Manual ($47), Cosmic Mirror ($11.11) and Field Opener ($11.11), and any others listed on our Products page, at the price shown at checkout. Members get these as part of membership.

Because digital products are delivered instantly and can’t be “returned,” all sales of digital products are final once you’ve accessed or downloaded the product. If a file is broken or you can’t access something you paid for, email us and we’ll fix it or refund you.

EU and UK customers: by purchasing a digital product and asking for immediate access, you expressly agree that we begin supplying it right away and acknowledge that you lose your 14-day right of withdrawal once supply begins.

Your purchase gives you a personal license to use the product as described in Section 9. Don’t share, forward, post, resell or distribute the files.

8. LightSource 1:1 sessions and the included free month

8.1 What a session is

A LightSource session is a private, 45-minute, 1:1 energy-clearing session with Kristen Mackoul, held over video (Google Meet), for $325, paid in full when you book. Sessions draw on the Emotion Code approach and other complementary practices. Everything in Section 3 applies to sessions: they are not therapy, medical or psychological care, and outcomes aren’t guaranteed. Kristen is a certified Emotion Code practitioner (a private training certification, not a healthcare license). Please complete the intake form before your session. You’re responsible for being in a private, safe place with a stable internet connection. Sessions are not recorded. After your session you’ll receive a personalized written recap.

8.2 Rescheduling and cancellation

You can reschedule up to 24 hours before your session using the link in your confirmation email. If something unexpected comes up within 24 hours, reach out directly and we’ll figure it out together.

• No-shows: if you don’t attend and haven’t contacted us, or you’re more than 15 minutes late, the session may be treated as used and not refunded.
• Booking window: a purchased session must be booked and held within 6 months of purchase.
• Refunds: session fees are non-refundable once paid, but you can reschedule as above. If we need to cancel, we’ll reschedule at your convenience or give you a full refund.

8.3 The included free month

Each LightSource session purchase includes one free month of Voltage HQ membership, delivered as a unique, single-use code after purchase (by email and on your booking page). Terms of the free month:

• The code gives you your first month of the monthly membership for $0. You’ll need to enter a payment method when you redeem it, and unless you cancel before the free month ends, your membership automatically continues at $44 per month, charged at the end of the free month and every month after until you cancel (Section 5).
• The code must be redeemed within 6 months of your session purchase, can be used once, is for new memberships only, has no cash value and isn’t transferable. Current members keep their existing plan and don’t need the code.
• The free month is offered once per account: the code is issued with your first session purchase, and later sessions don’t come with another code.

9. Our content and intellectual property

9.1 What we own

The Service and everything in it, including text, guides, workbooks, audio and hypnosis recordings, video, images, card art, quizzes and their results logic, interactive tools, software, prompts, designs, and the Energetic Architecture™ framework, is owned by Voltage or our licensors and protected by copyright, trademark and other laws. Voltage HQ, Energetic Architecture™, Field Check™, The Clarity Compass™, LightSource and our other names and logos are our trademarks. Third-party names, such as The Emotion Code, Body Code and Belief Code, belong to their respective owners, and Voltage is not affiliated with or endorsed by them unless we say so.

9.2 Your license

While you have access, we give you a personal, limited, non-exclusive, non-transferable, revocable license to use the Service and download or print materials for your own personal, non-commercial use. You may not:

• copy, share, sell, resell, sublicense, publish, or distribute our content, or use it in your own coaching, courses, sessions, groups or products;
• record, rip or re-upload our audio, video or live sessions;
• remove copyright or trademark notices;
• scrape, crawl, bulk download or harvest content or data from the Service, or use bots or automated tools to access it (other than standard search engine indexing of public pages);
• use any of our content, or any output of our tools, to train, fine-tune or build artificial-intelligence or machine-learning models, or input our paid content into such systems to recreate it;
• reverse engineer, copy or reproduce our tools, quizzes, frameworks or prompts, or build a competing product from them.

Short quotes with credit and a link, for personal, non-commercial sharing (like telling a friend about a practice on social media), are welcome.

9.3 Feedback

If you send us ideas or suggestions, we may use them freely without paying you or owing you anything.

10. The Atmosphere, live Q&A and your content

10.1 Your content stays yours

You own what you post in the Atmosphere and what you enter in the tools (“Your Content”). For content you post in the Atmosphere (including questions, replies and reactions), you give us a worldwide, non-exclusive, royalty-free license to host, store, display, reproduce and adapt it to operate the Service, such as showing it to other members, including it in member emails and in the member hub, and keeping it available after your membership ends as part of existing threads (you can ask us to remove it). We won’t use your name, photo or identifiable words in public marketing without your permission. Private tool entries are used only as described in our Privacy Policy.

10.2 Live Q&A

Members can post questions in the Atmosphere and Kristen answers some of them. Questions and answers are visible to all members. Answers are general education and reflection for the whole community, based on the limited information in your question. They are not individualized professional advice, and Section 3 applies to them. We don’t guarantee every question will be answered, or when. Please don’t post questions about emergencies (see Section 3.2). We may edit a question for length or clarity, or to remove personal details, before answering it.

10.3 No confidentiality in shared spaces

The Atmosphere is a members-only space, but it is not confidential. Other members can read, and may remember or capture, what you post. We can’t control what other members do. Only share what you’re comfortable having seen by others.

10.4 Community standards

To keep the Atmosphere safe and kind, you agree not to post anything that:

• shares anyone else’s private information, stories, photos or identifying details without their permission, or repeats what another member shared outside the Atmosphere;
• harasses, bullies, threatens, shames, or discriminates against anyone, or is hateful, sexually explicit or violent;
• gives medical, legal or financial advice as if you were a professional, tells another member to stop treatment or medication, or encourages self-harm or illegal activity (including sourcing substances);
• sells, recruits or promotes your own products, services, groups or links without our permission;
• infringes anyone’s copyright, trademark or other rights; or
• is spam, misleading, or impersonates someone.

You’re responsible for Your Content and confirm you have the right to post it.

10.5 Moderation

We may, at our discretion and without notice, review, edit, hide or remove content, and warn, suspend or remove members who break these standards. We don’t pre-screen posts and aren’t responsible for what members post, but we’ll act on concerns. Report a post or member to support@joinvoltage.co. If a post suggests someone may be at risk of serious harm, we may share crisis resources with them and, where we believe in good faith it’s necessary to protect life, contact emergency services.

10A. Acceptable use

You agree not to: break any law using the Service; access accounts or areas you’re not authorized to; interfere with, overload or disrupt the Service or its security; get around paywalls, rate limits or access controls; use the tools to generate content for commercial use or to extract our prompts; introduce malware; use the Service to send spam; or misuse our free-month, discount or guarantee offers (for example, by creating multiple accounts).

Third-party services

The Service relies on and links to third-party services, such as Stripe, Flodesk, Google (Forms, Meet, Analytics), Cal.com, Spotify and YouTube. Your use of those services is governed by their own terms and privacy policies. We aren’t responsible for third-party services, content or websites, and a link doesn’t mean we endorse them.

Testimonials and results

Testimonials and stories shared on our site or social media reflect individual experiences. They are not typical or guaranteed results, and your experience may be different. If someone received anything of value for a testimonial (such as free access), we’ll say so. Session stories are shared only anonymously and only with the client’s permission.

11. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE AND ALL CONTENT, TOOLS, SESSIONS AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DON’T WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DATA WILL NEVER BE LOST, OR THAT ANY CONTENT OR GENERATED RESPONSE IS ACCURATE, COMPLETE OR SUITABLE FOR YOU, OR THAT YOU WILL ACHIEVE ANY PARTICULAR RESULT. Some places don’t allow excluding certain warranties, so some of these exclusions may not apply to you.

12. Limitation of liability and indemnity

12.1 Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

• VOLTAGE, ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS AND AGENTS (INCLUDING KRISTEN MACKOUL) WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR EMOTIONAL DISTRESS, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF WE WERE ADVISED OF THE POSSIBILITY.
• OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US $100.

These limits apply to all theories of liability (contract, tort including negligence, or otherwise). They don’t limit liability that can’t be limited by law, such as for fraud, gross negligence, willful misconduct, or (where applicable) death or personal injury caused by our negligence.

12.2 Indemnity

To the extent permitted by law, you agree to defend, indemnify and hold harmless Voltage and its owners, officers, employees, contractors and agents from any claims, losses, liabilities, damages and expenses (including reasonable attorneys’ fees) arising from Your Content, your misuse of the Service, your violation of these Terms, or your violation of any law or anyone else’s rights.

13. Resolving disputes

13.1 Talk to us first

Most concerns can be solved quickly. Before starting any formal proceeding, you agree to email support@joinvoltage.co with a description of the issue and what you’d like, and give us 60 days to try to resolve it informally. We’ll do the same for you, using your account email.

13.2 Binding individual arbitration

If we can’t resolve a dispute informally, you and Voltage agree that any dispute, claim or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration, and not in court, except that either of us may (a) bring an individual claim in small claims court if it qualifies, and (b) seek court relief for infringement or misuse of intellectual property.

• The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, before a single arbitrator. It may be held by video or phone, or in Miami-Dade County, Florida, or in the county where you live, whichever you choose. For claims within the AAA consumer fee schedule, you’ll pay no more than the filing fee you would pay in court, and we’ll pay the remaining AAA and arbitrator fees.
• The Federal Arbitration Act governs this section. The arbitrator may award any individual relief a court could, but only for you individually.
• Class action waiver: YOU AND VOLTAGE AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. If this waiver is found unenforceable for a claim, that claim must be decided in court, not arbitration.
• Jury trial waiver: to the extent any claim proceeds in court, you and Voltage waive the right to a jury trial, where the law allows.
• 30-day opt-out: you can opt out of this arbitration agreement by emailing support@joinvoltage.co within 30 days after you first accept these Terms, with your name, account email and a clear statement that you opt out of arbitration. Opting out won’t affect anything else about your membership.
• If we make a material change to this section, it won’t apply to disputes you’ve already told us about, and you may reject the change by emailing us within 30 days.

13.3 Governing law and venue

These Terms are governed by the laws of the State of Florida and applicable US federal law, without regard to conflict-of-law rules. Any claim not subject to arbitration will be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and you and we consent to their jurisdiction. If you live in the EU or UK, you also keep the protection of any mandatory consumer laws of your country and may bring claims in your local courts where the law allows.

13.4 Time limit

To the extent permitted by law, any claim must be brought within one year after it arises; otherwise it is permanently barred.

14. General terms

14.1 Termination

You can stop using the Service and cancel at any time (Section 5.4). We may suspend or end your access, with or without notice, if you break these Terms, misuse the Service, create risk or legal exposure for us or other members, or don’t pay. If we end your membership without cause, we’ll refund the unused part of any prepaid period. If we end it because you broke these Terms, you won’t get a refund. We may also discontinue the Service entirely; if we do, we’ll give reasonable notice and a pro-rated refund of any prepaid, unused period. Sections that by their nature should survive (including 3, 9, 10.1, 11, 12, 13 and 14) survive termination.

14.2 Changes to these Terms

We may update these Terms. We’ll post the new version with a new “last updated” date. If a change is material, we’ll give you at least 30 days’ notice by email or in the member hub before it takes effect. If you keep using the Service after the change takes effect, you accept the updated Terms; if you don’t agree, you can cancel before then. Changes won’t apply retroactively, and price changes follow Section 5.5.

14.3 Other terms

• Entire agreement: these Terms, the Privacy Policy, and any terms shown at checkout for a specific offer are the entire agreement between you and us about the Service and replace any earlier agreements.
• Severability: if any part of these Terms is found unenforceable, it will be enforced to the maximum extent possible and the rest will stay in effect.
• No waiver: if we don’t enforce a provision, that’s not a waiver of our right to do so later.
• Assignment: you can’t transfer your rights under these Terms. We may transfer ours in connection with a merger, acquisition, sale of assets or reorganization.
• Force majeure: we’re not responsible for delays or failures caused by events beyond our reasonable control, such as internet or hosting outages, natural disasters, illness, or acts of government.
• Electronic communications: you agree that we can provide agreements, notices and disclosures electronically, by email or on the Service, and that these satisfy any requirement that they be in writing.
• Headings are for convenience only. “Including” means “including without limitation.”

15. Contact

The Kris Collective LLC (Voltage HQ)
7990 Baymeadows Road East, Unit 1801, Jacksonville, FL 32256, USA
Email: support@joinvoltage.co